Can a client add or change their phone number?
Yes. Clients can add or update their phone number directly within the platform.
Why this matters
The phone number on file is used to deliver the SMS two-factor authentication (2FA) code during sign-in. Keeping this information up to date ensures uninterrupted and secure access to the account.
What clients should do
Clients can update their phone number from their account settings at any time. Once updated, future 2FA codes will be sent to the new number.