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Understanding Client Payment Statuses in Remitian

Remitian provides real-time payment status tracking so you can easily monitor the progress of client payments. Each payment moves through a specific sequence of statuses that indicate where it is in the workflow; from initial approval to completion (or error). Below is a detailed explanation of each payment status and what it means.

Pending Client Approval

This status means the client has received a payment request but hasn’t yet approved it.

  • The client must log in to their Remitian portal and approve the payment to move forward.

  • Until approved, no funds are withdrawn or processed.
    Action: Wait for the client to approve.

Pending Accountant Approval

This status indicates the accountant or firm administrator still needs to review and approve the payment before the client has approved it.

  • Typically used when internal approval workflows are enabled.
    Action: The accountant should log in to the Remitian Dashboard and approve the payment for approval.

Reminder Queued

The accountant or firm administrator has queued an automatic reminder to notify the client about a pending payment.

  • This helps ensure timely payment completion without manual follow-ups.
    Action: No action needed unless you want to send an additional reminder.

Payment Queued

This means the payment has been approved by and is now in line to be processed by the payment gateway.

  • The system is preparing the transaction for submission to the bank or payment processor.
    Action: No action required; the system will automatically begin processing shortly.

Payment Processing

Your payment is actively being processed by the financial institution.

  • Funds are being transferred or verified.

  • The duration depends on bank processing times and payment type (ACH, credit card, etc.).
    Action: None — processing is automatic.

Payment Processed

The payment has successfully completed.

  • Funds have cleared and been deposited into the recipient’s account.

  • You can now view the payment confirmation from the client’s record.
    Action: No further action needed.

Expired, Failed, or Denied

These statuses indicate that the payment did not complete successfully:

  • Expired: The payment request wasn’t approved within the allotted time frame.

  • Failed: A technical or network issue prevented completion (e.g., insufficient funds, routing error).

  • Denied: The payment was intentionally rejected by the client or accountant.

Action: Review the error details in the payment log, correct any issues (such as account info or balance), and resend the payment if necessary.

Tips for Managing Payments Efficiently

  • Always verify client and bank details before approving payments.

  • Using Remitian’s reminders will not send or schedule payments.

  • If a payment fails repeatedly, contact Remitian Support to investigate.